Last Updated: May 19th, 2025

1. Introduction

Coaches Connect LLC (“Coaches Connect,” “we,” or “our”) is committed to protecting the personal data of our clients, partners, staff, and users. This Data Protection Policy outlines how we collect, manage, store, and protect personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the U.S. Data Protection Requirements. We process data to support our mission of helping coaches grow and operate successful businesses through education, consulting, and strategic systems. 

2. Why This Policy Matters

This policy ensures that Coaches Connect:

● Complies with applicable data protection laws

● Handles personal data in a fair, lawful, and transparent way

● Minimizes risks associated with data breaches

● Upholds the rights and trust of our users, partners, employees, and affiliates

3. Scope of This Policy

This policy applies to all employees, contractors, coaches, licensees, and any third parties who interact with personal data controlled by Coaches Connect. It covers all forms of data — whether stored electronically, in cloud systems, or in hardcopy.

4. What Is Personal Data?

Personal data includes any information that can identify an individual, such as:

● Name, email, address, phone number

● Payment information

● IP address, device identifiers

● Client or business records

● Session activity and performance metrics

We also process data related to your interactions with our services, training platforms (e.g. Skool), advertisements, and customer support. 

5. Key Principles of Data Protection

In accordance with GDPR and other privacy laws, we ensure that personal data is:

● Processed lawfully, fairly, and transparently

● Collected for specific, legitimate purposes

● Limited to what is necessary

● Accurate and up-to-date

● Stored securely

● Not kept longer than necessary

● Only transferred outside of secure jurisdictions with proper safeguards in place

6. How We Use Your Data

We use the data we collect to:

● Deliver our services, training, and support

● Track user progress and engagement

● Improve product design and educational outcomes

● Manage payments and communications

● Fulfill legal and contractual obligations

7. Lawful Bases for Processing

We process data under one or more lawful bases:

● Consent (given via forms, contracts, or sign-up flows)

● Contractual necessity (to deliver services you purchased)

● Legal obligation (compliance with tax or regulatory law)

● Legitimate interest (business development, fraud prevention)

8. How We Keep Your Data Secure

We employ a range of security measures to protect personal data, including:

● Encrypted data storage and transfers

● Access controls and user authentication

● Limited data retention policies

● Secure cloud-based infrastructure

● Internal staff training and strict confidentiality protocols

9. Data Subject Rights

Under applicable laws, you may have the right to:

● Access the data we hold about you

● Request correction or deletion of your data

● Withdraw your consent at any time

● Object to processing

● Request a copy of your data (data portability)

To exercise these rights, contact us at [email protected]. 

10. International Transfers

If we transfer personal data outside the EEA or other jurisdictions with strong data protection laws, we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms. 

11. Subprocessors and Data Sharing

We may use trusted third-party providers to process data (e.g., payment processors, CRM tools, hosting services). All subprocessors are required to adhere to strict confidentiality and data security standards.

12. Data Retention

We retain personal data only as long as necessary for the purposes it was collected — typically for the duration of the user relationship plus a limited period for legal or administrative purposes. 

13. Reporting a Breach

In the event of a confirmed data breach involving personal data, we will notify affected individuals and/or authorities as required by law. We will take prompt action to minimize damage and prevent future incidents. 

14. Updates to This Policy

We may update this policy periodically to reflect changes in the law or our operations. Any material changes will be communicated through our website or via email. 

15. Contact Us

If you have questions about this policy, or how we handle personal data, please contact: [email protected]