Last Updated: May 19th, 2025

This Data Protection Addendum (“Addendum”) forms part of the Terms of Service between Coaches Connect LLC (“Coaches Connect”, “we”, “our”) and the customer (“Customer”, “you”), and governs our processing of Personal Data in the delivery of our services. By accepting this Addendum or using our services, you agree to be bound by its terms. 

1. Purpose and Scope

This Addendum outlines the privacy, security, and data protection terms applicable to our handling of any Personal Data on your behalf, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations. This Addendum applies only where Coaches Connect processes Personal Data on behalf of the Customer in connection with the services provided under our agreement. 

2. Definitions

● “Personal Data” means any information relating to an identified or identifiable individual.

● “Processing” means any operation performed on Personal Data (e.g., collection, storage, use, transfer).

● “Data Controller” refers to the Customer, who determines the purposes and means of Processing.

● “Data Processor” refers to Coaches Connect, who processes Personal Data on behalf of the Customer.

● “Subprocessor” means a third party engaged by Coaches Connect to process Personal Data.

● “Security Incident” means any actual or suspected unauthorized access, disclosure, or misuse of Personal Data.

3. Roles and Responsibilities

The Customer acts as the Data Controller, and Coaches Connect acts as the Data Processor. Coaches Connect will only process Personal Data on documented instructions from the Customer, including as needed to:

● Deliver services,

● Ensure service performance and support,

● Meet legal obligations.

We will not sell or use your data for unrelated purposes. 

4. Data Ownership and Retention

All Personal Data remains the property of the Customer. Upon termination of services, Coaches Connect will delete or return all Personal Data upon written request, unless retention is required by law. 

5. Subprocessors

Coaches Connect may engage Subprocessors to support service delivery. We will:

● Maintain written agreements with all Subprocessors ensuring data protection obligations:

● Remain responsible for Subprocessors’ compliance,

● Notify you of any intended changes in Subprocessors upon request.

A current list of Subprocessors is available upon request at support@coachesconnectllc.com. 

6. Security Measures

We implement appropriate technical and organizational safeguards to protect Personal Data against unauthorized access, loss, misuse, or breach. These measures include, but are not limited to:

● Access controls,

● Encrypted transmission and storage where applicable,

● Ongoing monitoring for vulnerabilities.

7. Notification of Breach

In the event of a confirmed Security Incident affecting Customer data, Coaches Connect will:

● Notify you without undue delay,

● Provide a summary of what occurred, including known or suspected impacts,

● Outline corrective actions being taken.

We may delay notification if required by law enforcement or regulatory obligations. 

8. International Transfers

If Personal Data covered by the GDPR is transferred outside the European Economic Area (EEA), we will implement an appropriate Data Transfer Mechanism (such as Standard Contractual Clauses or equivalent safeguards) to ensure lawful processing. 

9. Data Subject Requests

If a data subject (e.g., one of your clients) contacts Coaches Connect regarding their rights under applicable data protection laws (e.g., access, correction, erasure), we will:

● Inform you immediately,

● Not respond directly without your instruction, unless legally required,

● Cooperate reasonably with your handling of such requests.

10. Audit and Documentation

Upon written request and no more than once annually, we will:

● Provide documentation confirming compliance with this Addendum,

● Respond to reasonable security or compliance questionnaires.

Any audits must be scheduled during business hours and will be limited to data processing relevant to your use of our services. 

11. Legal Disclosures

If we are required by law to disclose any Personal Data, we will notify you (unless legally prohibited) and limit the disclosure to the minimum required by the applicable law or regulation. 

12. Term and Termination

This Addendum remains in effect as long as Coaches Connect processes Personal Data on your behalf. It terminates automatically upon the expiration or termination of the main service agreement. 

13. Governing Law

This Addendum is governed by the laws of the State of Arizona, United States, unless otherwise required by applicable data protection laws.14. Contact For questions or requests related to data protection, privacy, or this Addendum, contact: support@coachesconnectllc.com